to Blogs Section
- This section may or may not
continue. Mostly it's for me to vent and comment about the absurdities
of life. I haven't set up anything for responses. In full disclosure,
I wouldn't have the time and energy to respond.
Card Services: June 19, 2011 About
those people who call you up at dinnertime with those great opportunities
to make changes to your credit card account.
- K-Mart - UPS Follies:
May 25, 2011 Demonstrates how silly, inflexible rules
prevent getting your order delivered if you make a single typographical
mistake in your delivery address. As in writing while elderly
or ill. This falls hardest on those who are seniors, disabled,
ill or just plain poor. Those who make simple mistakes and then
don't have the ability to drive to the UPS center when UPS refuses
to deliver the package, because you weren't at the address they
expected. And how, when that happens, Sears/KMart will refuse
to make any corrrections to your address, will cancel the order
without your express permission, and will ship the package back
to Sears/KMart at your expense.
- Note: This afternoon,
Friday, June 17, 2011, a nice young lady named Jodi from Sears-Kmart
in Des Moines called to fix the problem. Her Mother has bouts of sepsis and she understands
what a hassle it can be. She refunded the shipping charges on
the old order, and reordered the item with free shipping and
a moderate discount. If she had not done this, I would never
have visited another Sears or Kmart store again. A very nice
young lady indeed. So Jodi's supervisor, Beth, should be pleased
with her. She did the right thing and kept a customer from never
- What has UPS done? NADA. So, except for this note, I've left the page above
unchanged as a cautionary tale to those who ship by it.
Internet Follies: January 8, 2012
For 15 months now, the billing for DSL service, even with
alleged promotional benefits, has gone up and down like a yo-yo,
from credits to at least one monster charge well in excess of
premium DSL rates. AT&T has repeatedly promised and reneged
on the rate for Internet DSL services, requiring repeated calls
to AT&T Customer Service to get bills fixed - allegedly.
After promising DSL internet service at $14.95/month, the actual
bills submitted by AT&T for internet service have been, from
November 2010 to December 2011: $39.90, $39.06, $24.55 CR (credit),
$35.00, $14.95, $5.10 CR, $35.00, $9.95, $30.00, $30.00, $10.91
CR, $5.10 CR, $5.10 CR, $44.22. No AT&T promise has
been worth the air taken to utter it. AT&T has engaged in
serial bait and switch tactics at worst, and demonstrated utter
bumbling incompetence at best. Apparently AT&T's rate management
is so unbelievably and unnecessarily complicated that neither
its employees nor its computers can understand or deal with it.
It seems designed to confuse the customer, especially the elderly,
and extract ever-increasing bills from those who don't want to
argue about it. In my opinion, it rises to the level of wire
fraud, and should result in indictments. Here are some 34 pages,
of AT&T bills and communications, intersperced with my notes
of phone conversations with its representatives.
- © 2011, 2012 don